Home / Support

We’re here to help.

EarnIt is made by one person who reads every message. Most answers are already in the guide and questions, but if they aren’t, get in touch.

[email protected]

We aim to reply within two working days.

Tell us straight away

If money appears or disappears that you can’t account for, or if one household can ever see another’s information, email us with “URGENT” in the subject line.

What helps us help you

What you did, step by step.“I approved three jobs and then the balance was wrong” beats “the balance is wrong”.
What you expected to happen.Sometimes the expectation is the interesting part.
Which side and which device.Grown-up or child side, iPhone or iPad, and whether both sides are on the same device.
A screenshot, before you fix anything.Especially of any number that looks wrong.
Roughly when it happened.Time of day is enough.

Please don’t send us your child’s full name, photos of your child, or anything you wouldn’t want in an inbox. We never need them to help.

Quick fixes

Try these first.

Sync

A device isn’t updating

Check iCloud Drive is on and open EarnIt on both devices.

See the fix → Pairing

The code won’t work

Codes last ten minutes and work once. Make a fresh one for the right child.

See the fix → Alerts

No notifications

Allow notifications for EarnIt, then open the app once to reschedule.

See the fix →